THE BLOG

Are you disappointed with your results on the Internet?

Many small business owners are frustrated with the lacklustre performance of their website. They understand that results from Yellow Pages, newspaper and magazine ads have diminished, radio spots no longer do the trick… They know that the Internet is supposed to outshine the marketing tools from the last millennium. But it’s just not happening.

The good news is that it’s not a great mystery. If you think about it, old school marketing worked because your message was placed in the path of many eyes and ears. Newspapers and magazines captured the eyes of readers by publishing content their readership looked forward to receiving regularly. Radio stations worked hard at delivering audio content that commanded a large audience. The ‘advertising’ model capitalized upon the traffic content publishers had built. That model has transferred very successfully to the web. Pay per click advertising, paid directory listings, banner ads and affiliate marketing strategies have become the Internet equivalents. Like their predecessors, these channels place advertising in the path of visitors to popular websites. Similarly, web advertising can be very expensive and you are again wholly dependent upon the content published by others. You stop paying for ads and you can become invisible within hours or days. Most of us have become adept at ignoring banners and AdWords links on the websites we visit.

For most businesses, there is a much better way. The old adage, publish or perish, is the embodiment of ‘what’s working’ for most small businesses that are kicking ass and taking names online. Yet, when I recommend content marketing or publishing to most clients, in my consultations, I am generally met by a volley of objections and excuses. Aren’t SEO’s (search engine optimization professionals) supposed to be able to get sites into the top rankings without writing copy for web pages and posts and social media? Google’s algorithm updates have come down very hard on ‘tricks’ like contrived linking schemes. Rumour has it that automated social media posts are now in Google’s radar. Google wants fresh, quality content.

So why not just write some great content every week? It’s generally the least expensive way to get traffic. Ad clicks tend to deliver unqualified, tepid traffic, driving up your site’s bounce rate (visitors click out as fast as they clicked in) and costs.

When you control the message, you control the response. Publishing your own content and managing your social presence puts you in the driver’s seat. Here’s the good news. Content marketing doesn’t have to be a chore or make you uncomfortable. You don’t have to attend classes to become a writer. Agencies like ours will leverage your company’s story, its news and information in the pages of your site, your blog and across social channels. A good content marketing agency doesn’t work within the walls of their clients’ businesses, so they will need to be ‘content partners’ with you, but they can take over the bulk of the work, leaving you to do what you do best.

Getting Visitors to Take Action: Conversion Rate Optimization (CRO)

Driving traffic to a website or a landing page is just the first step in making a successful sale online. The next step is getting that visitor to convert to a customer. The ratio between the number of visitors that visit your website and the number of them that take the action you wish them to do is called the conversion rate. The action can be any number of things: a sale, signing up for a mailing list, answering a survey, or anything else that helps your business along.

Conversion Rate Optimization, or CRO, is a set of techniques and tests that website owners use to make taking a conversion action more appealing to a visitor. It is part web design, part psychology, part market research, and all vital to your business. Yet businesses spend far more on getting traffic to their sites than getting people to convert.

The first thing to do when developing a CRO plan is to determine exactly which types of customers you’re wanting to reach and what you’re wanting to have them do on your website.  Different market segments are going to respond to different advertising methods, so these segments must be defined clearly at the outset.

The next thing is to develop the flow of actions you wish your customers to take when they visit your website. This is where the psychological placement of elements comes into play. When customers visit your site, there is a set of steps they must perform in order to become a convert. For example, they could start by seeing a headline, then travel down to the sales pitch, then see a conveniently placed button or email box that encourages them to take the next step. The customer journey can be very simple or quite complex. Analyzing how your visitors react to each of these steps is crucial.

If you can get people to let you observe them using your site, then usability testing may be an option. In a usability test, people who haven’t used your site before are analyzed to see how well they’re able to use it, how much they’re able to recall about it, and their feelings about using the site. Many times this is done through online surveys, but it is possible to hire people to use your site as well.

The sales pitches on your landing pages must be optimized for your varied demographics to get the biggest response.  This is copywriting 101, but with testing and refinement over time. Consistent testing turns CRO from a one-off activity to a useful tool that improves your results over time.
A/B Testing is the bread and butter of CRO. A/B testing allows you to set up two different versions of a web page and gather data on both of them to see which is better. This should be a tool that should be used often in your business. The smallest tweaks can cause a big boost in conversions.

CRO data must be gathered and studied in a structured manner to gain the maximum benefit. Many companies find that is best to have a single person or a small team directly responsible for their CRO effort and to incentivize them to find better designs for your web pages. In a sense it’s very much like a traditional ad design job, but with much faster feedback.

One of the most important things for your CRO team to do is Customer Journey Analysis. This is the process of analyzing how well customers are following the flow of actions on your website. Discovering that a particular portion of your sales funnel has a high bounce rate shows that your conversion tactics have sprung a leak!

Finally, once you have your process and metrics in place, you should never stop testing. There’s always room for improvement in a CRO plan. Customers may become unresponsive to certain tactics over time, or new technologies may develop. Keeping up with the latest advertising techniques and testing them will keep you one step ahead of the game, and keep your conversion rate high.

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Conversion Rate Optimization (CRO)
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Our Own Website Redesign Goes Online

ColeWiebe.com - Web site redesign

ColeWiebe.com – Web site redesign

Like most web design / development agencies, the partners work 80+ hour weeks, so it’s taken a while to work our own redesign into the schedule.  Who needs sleep, right?… the new site is online.

The Importance of Writing Effective Pillar Articles

The purpose of content marketing is to get people to come to your website because of the quality of the content you present to visitors. How is this accomplished? One of the most effective strategies is writing pillar articles. Pillar articles are core articles or blog posts that people refer to again and again, generating a lot of traffic and backlinks over time.

By having several pillar articles within your blog that are carefully linked with one another, you will begin to see how blogs can be used as a traffic generation system. An effective pillar article shares the following characteristics:

•    Pillar articles are generally quite long, at least over 750 words.
•    Pillar articles are timeless. The information should not be “news” or grow stale over time.
•    The content of a pillar article should be unique and original.
•    The content should teach your readers something extremely useful and relevant to them.
•    They should show your expertise in a topic.
•    Other bloggers in your niche would also find it interesting.

Pillar articles are also known as “flagship content” and “cornerstone content.” The concept is the same; they’re the central articles that your readers find the most interesting over time. You may already have some articles like this in your blog and not know it. Take a look at your website analytics. Is there a particular group of pages that people are visiting long after publication? Those are your current pillar articles.

There are particular forms of blog posts that are well-suited for pillar article creation.  “How-to” articles are the most common. Taking a question that’s relevant and common to your niche and answering it thoroughly on your blog will establish your reputation quite quickly. For example, if you were running an analytics company you could teach people how to set up Google Analytics from the ground up to give the most relevant stats for conversions and how to interpret them.

Another type of pillar article is where you present a personal formal argument about some topic in your field. What you’re providing is a unique perspective on the situation that forces people to think about what you’re saying. Political blogs thrive on this type of content.

If you already have a course or an eBook that you’re selling, try picking it apart into sections and developing the ideas into pillar articles. This is a great way to set up a bunch of interrelated pillar content.

Why is all this important?  A strong pillar article is one that gets used a lot and gets shared a lot on the Internet because of its usefulness. Because the information never grows stale, it’s something that will generate interest over a long-term period. Pillar articles are great places to put in conversion techniques such as links to new courses or opt-in email signup boxes. Put simply, a website without pillar content is one that will not generate a high amount of traffic to make it worth the effort.

If you’re not a strong writer yourself, but you have a lot of insight and expertise about your niche, our company can help you turn that knowledge into pillar content for your blog. We know the techniques that draw attention to your quality content. Let’s build your content together from the pillars up.

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Web Copywriting
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The Importance of Web Analytics in an Effective Online Marketing Strategy

Web analytics may seem extremely boring, dry, and suitable for computer geeks only. Wrong! An understanding of web analytics is absolutely crucial for any web marketer. Knowing how to read web analytics will let you know if your efforts are actually working and where they are failing. Measuring the success of a campaign just by how much sales increase from it is not enough.
 
Today’s web analytics tools can harvest a host of demographic and technical data. They are also used to run tests between two different ad campaigns to see which variables cause an upswing in clicks and conversions. In this article, we’ll teach you the basics of web analytics and how it can help your marketing strategy.

Determining needs and goals

Every marketing campaign should have a measurable goal that it is trying to reach. This can be a broad goal such as “more sales in Q3 than Q4” or something web-specific like “Reduce my bounce rate by 50%.” You must know what it is that you’re trying to achieve. Otherwise, you’re wasting your time.

Defining metrics

Web metrics fall into three broad categories:

•    “Goal completion” metrics, such as conversion rates and other metrics designed to measure customer actions on your website.
•    Backlink metrics, which measure who is linking to you, how they are doing it, and how that is affecting your website.
•    Visitor behavior metrics that tell you how visitors find and interact with your site.

Google Analytics can provide you basic web analytics for free, but the juiciest metrics and analysis can only be gotten through a professional analytics company, such as ours. Spend some time with Google Analytics’s help pages at https://support.google.com/analytics/?hl=en to familiarize yourself with some of the more common metrics such as visitor counts and bounce rates. This will help you be able to evaluate how well any company you’ll hire for internet marketing is actually doing.

Collecting and testing data

Collecting data is a pretty simple process. At most, you may need to add a special tag to your web pages and configure any special reports that you wish to gather from your analytics tools. You should let your analytics program run for at least a month to get baseline data before you start to run any tests.

The true power of metrics comes in when you start implementing changes and testing them to see how they affect metrics. Testing methods such a A/B testing and multivariate testing let you measure two or more different versions of your site at the same time and run metrics on them both for direct comparisons.

Improve and repeat

Once you have testing data and you’ve analyzed it, then it’s time to implement any changes and see if they work. From there it’s just a process of repeating tests and improvements until your metrics reach the goals that you set for yourself. If you’re able to attain this, the campaign was a success!

If this sounds like too much work, or you want someone to help you out, our company can help you find out which metrics are best for your purposes, what they mean, and how to make tests to improve the numbers.

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Web Analytics
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What Is Your Brand?

Many people don’t understand branding. It’s not your logo or corporate colors, although these help customers identify with what they believe your company stands for.

A good place to start in defining your brand is to rediscover why you exist? Why did you become involved with this business? What are you passionate about and what are the problems are you trying to fix? Your products and services are only a means to delivering a solution.

It’s about determining what makes you stand out in the crowded marketplace and where you can dominate, discovering how you can redefine your market and isolating your unique selling position (USP).

How do you deliver a better experience than the competition? Your business literally lives and dies with how your customers experience your product or service.

Are you shaking things up to be, or remain, the leader in your industry?

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Cole Wiebe on Google

Using Fresh Links and Mentions to Increase Relevance and Search Engine Rankings

Cast your mind back to the early pre-Google days of the internet. How did people weigh the quality of one site over the quality of another one? One of the primary ways was the age of the site. If a site had been around for some time, then it was considered more authoritative. This was the basis behind throwing up a bunch of content at once and then leaving it alone to gain SEO ranking. The relevance of the content to the field over time didn’t matter, just so long as the keywords were correct.

This strategy no longer works. Site rankings are now weighted toward current relevance as well. A site that isn’t active will slowly slip in the rankings until it fades into obscurity. Even if the content is very good, that will only go so far. Other people need to mention it in some fashion. Social buzz is important.

Google doesn’t just look at the number of links back to your site. It also looks at how new they are as well. These are called fresh links. Having a steady supply of fresh links tells Google that your site is still active.  A lack of fresh links or even just content will make Google think your site is outdated or abandoned. This will drag your ranking down even if your content is very good. When people mention your site on social media networks, this also tells Google that your content is relevant.

The key to improving these is the same as promoting any website. You need to show that you’re active and engaged with your audience. Whether it’s through running social media campaigns, active commenting on other blogs, or just posting more content and tweeting about it, anything that shows interesting activity on your web pages will keep your sites relevancy up.

Our SEO tools can examine just how fresh your backlinks are and how much your site is getting mentioned. Are you ready to move into relevance? Let us show you where things can be improved, and how to set up a content development plan that will keep your site in the forefront of your customer’s minds as well as Google’s search rankings.

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Inbound Link Building
Social Media Mentions
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Raise Your Quality Score on AdWords

If you are running PPC ads on Google, then you need to know about what the Quality Score of your ads represents. Some people say that it tells you how good your ad is performing, but this is incorrect. It’s actually a metric running from 1 to 10 (high) that measures how relevant your PPC campaign is to people who search for your keywords. The actual score is calculated several times a day, but Google displays an estimate to AdWords users in their profile.

Having a high quality score gives you several advantages. From Google’s webpage on it:

•    Ad auction eligibility: Higher Quality Scores make it easier and cheaper for a keyword to enter the ad auction.
•    Your keyword’s actual cost-per-click (CPC): Higher Quality Scores lead to lower CPCs. That means you pay less per click when your keyword has a higher Quality Score.
•    Your keyword’s first page bid estimate: Higher Quality Scores lead to lower first page bid estimates. That means it’s easier for your ad to show on the first page of search results when your keyword has a higher Quality Score.
•    Your keyword’s top of page bid estimate: Higher Quality Scores lead to lower top of page bid estimates. That means it’s easier for your ad to show towards the top of the page when your keyword has a higher Quality Score.
•    Ad position: Higher Quality Scores lead to higher ad positions. That means your ad can show up higher on the page when your keyword has a higher Quality Score.

In short, a higher Quality Score leads to cheaper ad prices and better placement over time. Google wants people to click on ads. If you have a good track record of making persuasive and relevant ads that get clicks, Google rewards you with a higher score. A higher score can lead to a higher ROI, though it is not the main determinant of a good ROI through AdWords.

Some companies say that Quality Score is a weak metric at best. From one perspective they’re correct. A high Quality Score means that you’re making (or your campaign has the potential to make) Google a profit. Just because you’re able to bid much less for an ad doesn’t mean that you’ll end up with a positive ROI. A 500% ROI on an ad campaign that gets a handful of conversions isn’t as good in the long run as a campaign making 150% ROI and getting far more conversions. Quality Scores can also fluctuate wildly over the course of the day. Worrying excessively about your Quality Score is unnecessary. Look to your click through rate (CTR) and bounce rates instead.

There is one very important exception. If your Quality Score is 2 or less, that means that Google has a very big problem with your ad campaign. A history of having low Quality Scores will make it much harder to get a decent price for AdWords advertisements. If you are in this situation, contact us and we’ll help you set up a plan to pull yourself out of this trap.
The things that lead to a higher CTR also lead to a higher Quality Score. Well-crafted landing pages, ad segmentation, and clear calls to action in the ad all will boost ad response, leading to a boost in Quality Scores.

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Pay Per Click (PPC) Advertising
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Q&A :: Is SEO Dead?

With all the changes from Panda and Penguin, people have been asking “Is SEO dead?” We believe that the answer is an emphatic no. In this Q&A session we’re going to talk about why SEO isn’t dead, and what Google’s changes over the past few years really mean to this field.

“Is SEO dead?

Hardly! We’ve been in this business for sixteen years and people have been saying SEO has been dying for over ten of those years. Think about what SEO means. Search Engine Optimization. The only way that SEO is going to die is if there are no more search engines. Instead, just like every other time this question has reared up, the search engines have evolved to the point that old SEO techniques no longer work and new ones must be learned and implemented. If anything, a knowledgeable SEO (search engine optimization professional) is needed more than ever to reconfigure the website and upgrade marketing strategies to the new reality.

“Which techniques work now, and which ones don’t?”

Do you know what Google’s mission statement is? “Google’s mission is to organize the world’s information and make it universally accessible and useful.” Many older SEO techniques were the equivalent of spamming or tricking Google’s search engine algorithm to rank your pages higher. These techniques served the marketer, not Google or the consumers of the content. For the past few years, Google has been cracking down heavily on those who try to game their system.

Therefore, if you want to keep ahead in the SEO game, you need to think like Google. Are your techniques making your content accessible, useful, and organized, or not? That’s the question you should be asking yourself and your SEO/content marketer.

“I’ve heard about Google’s disavow feature. Doesn’t that kill backlink strategies completely?”
First, a little explanation of the disavow feature. Google now allows you to say that links coming from a particular domain should no longer apply in their analysis of your site. It is mostly used by web sites that have been penalized by Google to get their site relisted, but some SEO companies are using it proactively to remove links that might get them penalized later.

Disavow isn’t being used to penalize sites. It’s meant to fix old spammy SEO strategies that no longer work. There are many sites now that have recovered after removing links to domains that were using bad SEO strategies to help them. If sites are blatantly advertising on your behalf rather than editorializing about you then you may have to remove some links.

“I’ve heard that social media is becoming the new backlink. Can you talk about how social is affecting SEO?”

If you look at the history of SEO, good SEO has always been social! Remember Google’s mission statement. What is a backlink but a social recognition that your site’s content is worthy of being shared with others? Yes, your social media footprint is rapidly becoming as important as your backlink profile. In time, social media may even surpass backlinks if they’re deemed to be a better indicator of relevance, utility, and organization. Google’s focus appears to be on Facebook and Google+ as the core indicators of social media relevance to SEO ranking.

“What can I do right now to get a jump on my competition in SEO?”

We recommend the following:

•    If you’re not sure whether or not your old strategies were bad, hire a company to perform a backlink analysis of your domains and have them use the disavow feature to fix any problems. Be warned that this process can take several months to fully complete.
•    Begin developing pillar content and social media profiles ASAP.
•    Learn about Google’s new authorship tool and start using it.
•    Develop all future content with an eye toward being useful to your readers and not to search engine scamming strategies.
•    Hire content developers with a history of social media success or with a background in PR.

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Web Copywriting
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Cole Wiebe on Google

Q&A :: How Have Panda and Penguin Affected Link Building?

In this Q&A session, we’ll be talking about what Google Penguin and Google Panda are, how they affect SEO, and how older link building strategies no longer work.

“What are Google Panda and Google Penguin?”

They are major updates to Google’s search engine algorithms. Google Panda came out in 2011 and Google Penguin came out in early 2012. Both caused massive upheavals in the SEO world, and both have improved Google’s search engine quality dramatically. They have been regularly updated since release.

Google Panda’s purpose is to remove low-quality sites from ranking high on Google’s search engine results pages.  Low-quality content includes things like duplicate content, mass-produced content, unhelpful articles, pages with very little content, and many others.
Google Penguin’s purpose was specifically about link building and link spam. Many sites were trying to game the system by using SEO techniques that artificially drove up the authority of a site, such as buying links, link sharing networks, and others. These techniques were purely for the benefit of the marketer, not for the benefits of users or of the search engines.

Google Panda and Penguin shocked many people because it didn’t give any users a chance to change their content before the rug was pulled out from under them, and they did punish some legitimate sites that were using bad SEO techniques. As time has passed since their release, internet marketers have discerned what Google is looking for in their rankings now.

“What are the things that Google is specifically frowning upon with Penguin?”

Penguin is the more important of the two updates in regards to link building. Luckily for us, Google has made it very clear about the types of things it doesn’t like anymore. Specifically, you should be avoiding these techniques:

1. Avoid hidden text or hidden links.

2. Don’t use cloaking or sneaky redirects.

3. Don’t send automated queries to Google.

4. Don’t load pages with irrelevant keywords.

5. Don’t create multiple pages, subdomains, or domains with substantially duplicate content.

6. Don’t create pages with malicious behavior, such as phishing or installing viruses, trojans, or other badware.

7. Avoid “doorway” pages created just for search engines, or other “cookie cutter” approaches such as affiliate programs with little or no original content.

8. If your site participates in an affiliate program, make sure that your site adds value. Provide unique and relevant content that gives users a reason to visit your site first.

This is quoted verbatim from Google itself. If you have used these techniques in the past we highly recommend learning about Google’s new disavow tool to remove the offending content. We can help you analyze your site and figure out where your penalties are coming from.

“I’ve got this site template that’s sure to drive ad clicks. Should I be using it now?”

Probably not. Panda’s focus is making sure that the content on a web page is actually relevant to the keywords being searched for. Obviously, Google doesn’t penalize the mere presence of advertising; otherwise AdWords would be in a whole lot of trouble! Instead, the content of the page should be the main focus, and the ads like tiny, relevant, and unique sprinkles.

“So if I can’t use my old techniques to get an edge, just how am I supposed to build links?”

It’s quite simple really. Build quality content that people want to share with others and link back to. Yes, this is hard and slow, but it really is the way that things are going. Google is increasingly looking toward social media to determine relevance and popularity of a domain or web page. While backlinks are not going away, authority and sharing are rapidly gaining equal importance. A few years from now, social media sharing may even surpass backlinks as a ranking indicator. Like it or not, I’ll say it again: the way to get content shared is to make awesome, relevant content for your users that they’ll want to share and link to. It’s that simple.

For a more detailed look straight from Google’s mouth, read Google’s Webmaster Guidelines at http://support.google.com/webmasters/bin/answer.py?hl=en&answer=35769.

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Panda and Penguin Damage Control for  Your Website
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